Yes. You need to register your name, contact details and delivery address details in order to place an order with Stonewall Leisure.

Yes you can edit the information on your account by logging in and updating your personal details.

Please refer to the Privacy Policy for full information on how we use and collect your data. 

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When we receive your order, you will be taken to an Order Confirmation screen which will show what you’ve ordered, your billing and delivery address, and an order confirmation number. You will also receive an order confirmation to your supplied email address.

Please double check the order confirmation email hasn’t gone into your junk mail or spam. If you still can’t find it, please email hello@stonewallleisure.com or call our Customer Services team on 01642 714650.

If you have already placed an order but wish to add more items to the same order, please call Customer Services on 01642 714650 who may be able to add to your existing order (if the order has not yet been packed). If your order has already left our premises then you will need to place a new order for any additional items.

Once your item has left our warehouse you will receive a dispatch email with the Tracking Number and details of your parcel carrier if applicable. You can then track your item via the carrier website.

Yes you can place an order from overseas, as long as the delivery address is within Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of Scilly or Isle of Wight (surcharges apply, please see the Delivery Page for further detail).

Yes – we’d be happy for you to call in and purchase from us at Stonewall HQ if you are local. We can offer you our thorough product knowledge to help you find the right item if needed and would love to meet you. Please call beforehand to check what you need is in stock if you already know the item(s) you require.

Yes, if they aren't provided with the product, please visit the Technical Specifications page where you can find a range of manuals and technical specifications for items we stock.

Provide an answerWe accept most credit and debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, or Solo. We’re sorry but we don’t accept American Express.

We never store your credit card details or keep them on file and offer 100% secure transactions.

If your credit or debit card was refused while placing an order please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

Yes please visit the Technical page where you can find a range of manuals and  technical specifications for items we stock.

We try to provide all necessary information on our products in our online store. If there is any specific detail you can’t find and require please get in touch at onlinestore@stonewallleisure.com and we would be happy to help.

Yes, we can send you fabric swatches. Please get in touch at onlinestore@stonewallleisure.com and we can arrange to post these to you.

We aim to keep our full range of items in stock at all times, however in these unprecedented times we may find some lead times with suppliers are longer than expected. This is out of our control but we are working hard to bring all products back to you as fast as we can. For any specific queries please get in touch where we can help you further.

Yes – if there is something you have previously seen on our site please get in touch, the item may be currently out of stock or have been discontinued.

Please note you can only select an alternative delivery address if you are ordering online as we know your payment will be verified by your card provider. Unfortunately if you call our Customer Service Team to place an order, you will only be able to send the order to the address where your card is registered. This is due to credit card fraud protection.

No, we offer a 2-3 Working Day Delivery, but you cannot specify an exact date.

Every conversion is different, we calculate a cost for you based on your individual needs and selection of fittings etc, for this reason we need to meet you and your van in person so we can go over all the fine details and ensure your conversion is right for you. To find out more information please contact us and take a look at our conversion page to see some examples of our fantastic, finished work.

Yes we have a range of furniture/fittings that you can chose from. We have spent a lot of time testing many parts and fittings to ensure we offer you the highest quality choices.